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Support copilot
Support · atlas-large · v14 live since Oct 9
Live
Test
Pause
Overview
Runs
26,480
Prompt
Tools
4
Knowledge
3
Versions
14
Settings
Runs · 7 days
26,480
+8.2%
vs last week
Success rate
99.1
%
+0.3 pts
vs last week
p95 latency
1.4
s
−6.0%
vs last week
Cost · 7 days
$
2,214
+5.1%
vs last week
Runs per day
Runs
Latency
Cost
Last 14 days
Succeeded
Failed
Versions
Compare
Version
Change
Author
Eval score
Deployed
v14
Live
Refund answers cite the policy page
Maya Okafor
0.94
Oct 9
v13
Adds the billing.lookup tool
Dev Kapoor
0.92
Sep 30
v12
Shorter greeting, clearer handoff
Maya Okafor
0.91
Sep 18
v11
Adds the refund policy source
Dev Kapoor
0.89
Sep 9
Configuration
Edit
Model
atlas-large
Temperature
0.2
Max output
2,048 tokens
Tools
4 connected
Knowledge
3 sources
Guardrails
PII masking
Owner
Maya Okafor
Top intents
7 days
Billing questions
34%
Account access
22%
Refunds
17%
Plan changes
12%
Everything else
15%