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Dana Whitfield

Chat widget · Growth plan · customer since 2024

Today · 09:41

Dana Whitfield09:41

Hi, I was charged twice for my October invoice. Can you check?

Support copilot09:41

Sorry about that, Dana. I can see two charges of $149 on Oct 3. Let me check the billing record.

billing.lookup2 charges found · 0.4 s

Support copilot09:42

The second charge is a duplicate. I have started a refund of $149 to the card ending 4421. It should arrive in 3 to 5 business days.

Dana Whitfield09:44

Thanks. Can you also switch me to annual billing?

Support copilot asked for a person: plan changes need approval.